Date d'entrée en vigueur: 01.06.2025 
 

At www.witabag.com, we aim to deliver your purchases swiftly and securely to your doorstep. This Shipping Policy outlines our shipping procedures, delivery timelines, and related terms to ensure a smooth experience. If you have any questions, feel free to contact us at support@witabag.com.
 

1. Shipping Destinations
We ship to all countries within the European Union. Currently, we do not offer shipping to countries outside the EU. If your location is not listed at checkout, please contact us for assistance.
 

2. Delivery Options and Timelines
We offer the following shipping options:

• Expédition standard : livraison dans un délai de 4 à 7 jour ouvré.

• Expédition express : livraison dans un délai de 2 à 4 jour ouvré.
  
  Les délais de livraison peuvent varier en fonction de la destination et de la disponibilité du transporteur. Les commandes sont traitées et expédiées dans un délai de 1 à 2 jours ouvrables après confirmation du paiement.
   

3. Shipping Costs
Shipping costs are calculated based on the destination, shipping method selected, and the weight of the package. Orders exceeding €1,000 qualify for free standard shipping within the EU. Any applicable shipping fees will be displayed at checkout before you finalize your purchase.
 

4. Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. Tracking updates may take up to 24 hours to reflect on the courier’s website. If you encounter issues with tracking your order, contact us at support@witabag.com.
 

5. Delivery Issues
If your package is delayed, please allow up to 7 additional business days for delivery before contacting us. In cases of lost or damaged shipments, please notify us immediately. We will liaise with the courier to resolve the issue. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances beyond our control.
 

6. Address Accuracy
Ensure that your shipping address is complete and accurate to avoid delivery delays. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
 

7. International Shipping (EU Only)
All shipments within the EU comply with OSS (One-Stop Shop) VAT regulations. VAT is calculated and included in the total price displayed at checkout based on the shipping destination.
 

8. Contact Information
If you have questions or concerns about your shipment, please reach out to us:

• Email: support@witabag.com

• Téléphone : +372 5368 6550
   

Nous nous réservons le droit de mettre à jour cette politique d'expédition afin de refléter les changements dans nos pratiques d'expédition ou les exigences légales. Veuillez la consulter périodiquement pour rester informé.
 

Merci d'avoir choisi Witabag ! Votre satisfaction est notre priorité, et nous sommes là pour vous aider avec toutes les questions relatives à l'expédition.